Refund Policy

At Thermomix® USA, we want you to love your purchase. If you’re not completely satisfied, you may request a refund within 60 days of delivery. Items must be returned in their original condition—unused, undamaged, and with all original packaging and accessories included.

To initiate a return, contact our support team at support@thermomixhub.it.com with your order number and reason for return. We will provide a return authorization and instructions. Return shipping is free of charge for customers in eligible regions.

Once your returned item is received and inspected, refunds are typically processed within 5–10 business days. Approved refunds will be issued to your original payment method. Depending on your bank or card issuer, funds may take additional time to appear in your account.

Certain items, such as downloadable digital content or personalized accessories, may not be eligible for refunds unless defective. These exceptions will be clearly noted on the product page.

In some cases, partial refunds may be issued for items returned in used condition or missing components. Our team will communicate any adjustments before finalizing your refund.

Orders may be canceled prior to shipment. Once an order has shipped, cancellation is no longer possible, and a return must be initiated after delivery.

For more details, visit thermomixhub.it.com or contact our support team.